Student and Family Assistance Program (SFAP)

A dad, boy, and girl hugging each other.We can make a difference for students and families.

A healthy home and family life can nurture academic excellence

To promote healthy homes, minds and families, as well as address mental health concerns, your school is proud to offer the Student and Family Assistance Program (SFAP). Sponsored by the Employee Assistance Program (EAP) of Advocate Aurora Health (AAH), our counselors have been serving families for more than 25 years.

How it works

The SFAP offers counseling and problem-solving services in a variety of areas at no charge to all students and family members residing within the household. Help begins when a family member or legally responsible adult calls the program. This program is not designed to diagnose or treat individuals, but can help find appropriate supports if needed.

Based on your needs, our specialists will:

  • Connect you by phone with a professional counselor who will consult with you.
  • Schedule a confidential appointment with a program counselor for you or your family. Many times, a family’s concerns can be resolved within program sessions, saving time and money.
  • Assist with an insurance- or community-based referral if your situation requires diagnostic or ongoing treatment/therapy.

All services are confidential. No information about you or your family situation will be shared with school personnel without your permission in accordance with state and federal law.

When to use the program

This varies from person to person. Generally, it’s wise to seek help when a problem:

  • Interferes with normal activities
  • Occupies too much of your time
  • Persists for more than several weeks

Typical concerns may include:

  • Parenting support and coaching
  • Academic pressures
  • Alcohol/drug issues
  • Anxiety and depression
  • Child/family issues
  • Divorce/blended families
  • Marital/relationship issues
  • Stress management

Additional services

Seeking a healthy balance

The following services are available to help families quickly and conveniently address other issues that may impact their lives:

  • Legal consultation and mediation
  • Financial consultation
  • Child care resources
  • Elder care resources
  • Adoption information

Our promise to you and your family

Your privacy is protected in accordance with both federal and state laws regarding mental health and medical treatment records. The professionals within the SFAP make every effort to protect your privacy and ensure that your participation in the program is completely confidential.

How to reach us

Call 800-236-3231 and identify yourself as eligible for SFAP services through your school.

You may also see your school counselor for more information.

More information